Find the friction costing you renewals and referrals.
Discover where onboarding, support, delivery, and handoffs create customer delays, repeated questions, or renewal risk before it shows up in your NPS.
Customer churn rarely starts with a single event. It starts with repeated small frictions: the question that took three days to answer, the handoff where context was lost, the delivery milestone nobody owned. ClearTeam maps those patterns at scale.
What it solves
The questions leaders can't answer without it
Onboarding friction you can't see in support tickets
Customers who are struggling often don't open tickets, they go quiet. ClearTeam reveals which onboarding steps cause the most confusion, who owns the resolution, and what a better path looks like.
Delivery handoffs where momentum breaks
Between Sales, Implementation, Customer Success, and Support, context gets lost. ClearTeam maps every internal handoff: what information travels, what gets dropped, and where the customer feels it.
Recurring support questions that signal a product or process gap
If the same question is asked by 40% of customers in week two, it's not a training problem, it's a signal. ClearTeam clusters these patterns and tells you which ones have the highest retention impact.
Renewal risk hiding in delivery team sentiment
Your delivery team knows which accounts are at risk before the QBR. ClearTeam gives them a safe, structured way to surface that signal, aggregated and anonymized, so leadership can act before it's too late.
Typical outcomes
What leadership gets at the end
3–5
High-impact delivery friction points
Each with owner, business consequence, and first corrective action
72h
CX friction map delivered
Internal perspective on where customer experience breaks
100%
Confidential team signal
Delivery teams share what they know without attribution risk
How it works
From launch to board-ready insight in 72 hours
Define the customer journey segment
Focus on onboarding, steady-state delivery, support escalation patterns, or pre-renewal health, or run a full journey scan across all stages.
AI interviews the delivery and support teams
CS managers, implementation consultants, support leads, and account managers each describe what they see: where customers get stuck, what questions repeat, and where internal process is the root cause.
ClearTeam finds the structural friction
Responses are clustered into recurring friction patterns: missing context in handoffs, undefined ownership, process gaps, tool limitations, and knowledge that hasn't been documented.
Receive a delivery operations improvement plan
The report maps the customer experience from the inside out, with a friction edge diagram, top renewal-risk signals, ownership gaps, and a 30/60/90-day plan to improve the delivery process.
Sample findings
The kind of answers you'll get
- The handoff from Sales to Implementation is missing technical requirements in 65% of deals, causing a re-scoping conversation in week 1 that delays go-live by an average of 2 weeks.
- The most common onboarding question in week 2 is 'Who should I contact for X?', a signal that ownership across the delivery team is not being communicated to the customer.
- Support tickets escalating to tier-2 are caused by a single undocumented edge case in the integration setup, an issue the implementation team has known about for 6 months.
- Account managers identify 3 accounts with renewal risk that haven't appeared in the health dashboard, detected through the ClearTeam interview before the QBR cycle.
- The delivery SLA is measured against contract milestones, but customers experience delays 2–3 weeks before those milestones are flagged, the gap is in internal coordination, not individual performance.
All findings are based on aggregated responses. We analyze work, not workers.
Privacy-first by design
We analyze work, not workers.
ClearTeam never scores individuals, infers emotions, or stores raw transcripts by default. Every report is built on aggregated, anonymized signals (EU AI Act compliant, GDPR-ready).
Ready to run your first diagnostic?
Set up a diagnostic, select participants, and get a board-ready report in under 10 minutes of your time.
Map your customer delivery experience